Your privacy matters to 8kuda. This Privacy Policy explains exactly what personal data we collect when you use our platform, how that data is processed and stored, who it may be shared with, and what rights you hold over your own information. We encourage you to read it carefully before registering an account.
Six core commitments that define how 8kuda handles the personal information of every member on our platform.
Every byte of data exchanged between your device and 8kuda's servers is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is never transmitted in plain text.
8kuda collects only the data that is strictly necessary to operate the platform, verify your identity, process transactions, and comply with applicable regulatory obligations. We do not gather data for its own sake.
You may request a full export of the personal data 8kuda holds on you at any time. You also have the right to request deletion of your data, subject to our legal retention obligations under anti-money-laundering regulations.
8kuda does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Any data sharing with external parties is strictly limited to operational necessity and is governed by formal data-processing agreements.
8kuda uses cookies solely for session management, fraud prevention, and platform analytics. No third-party advertising cookies are deployed on our platform. You can review and manage your cookie preferences at any time via your account settings.
Our data handling practices are aligned with internationally recognised data protection principles, including purpose limitation, storage minimisation, and data subject rights. All third-party processors used by 8kuda are contractually bound to the same standards.
1.1 For the purposes of this Privacy Policy, the data controller responsible for the personal information of all registered members is the operator of the 8kuda platform, accessible at https://8kuda.pro (hereinafter referred to as "8kuda", "we", "us", or "our").
1.2 As data controller, 8kuda determines the purposes for which personal data is collected and the means by which that data is processed. Where 8kuda engages third-party service providers to process data on its behalf, those providers act as data processors and are bound by contractual obligations that mirror the protections described in this Privacy Policy.
1.3 This Privacy Policy applies to all personal data collected in connection with your use of the 8kuda platform, including data submitted during account registration, KYC verification, payment transactions, customer support interactions, and your general use of the platform's features — including the sportsbook, live casino, slot games, and online poker room.
1.4 By registering an account on 8kuda, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you should not register an account or use any of our Services.
Questions about your data? If you have any questions, concerns, or requests relating to the privacy of your personal information, contact 8kuda's dedicated data support team at [email protected]. Our team responds to data-related inquiries within two (2) business days.
2.1 8kuda collects personal data across three broad categories: data you provide directly, data generated by your use of the platform, and data received from third parties. The specific data points collected within each category are described below.
2.2 Data You Provide Directly:
| Data Type | Specific Examples |
|---|---|
| Identity Data | Full legal name, date of birth, Indonesian National Identity Card (KTP) number, or passport number submitted during KYC verification. |
| Contact Data | Email address, mobile phone number (used for SMS two-factor authentication), residential address in Indonesia (city, province, postal code). |
| Account Credentials | Username and hashed password. 8kuda never stores passwords in plain text — all passwords are stored using industry-standard one-way hashing with salting. |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) used to process deposits and withdrawals. 8kuda does not store full card numbers or CVV data. |
| Identity Verification Documents | Scanned or photographed copies of government-issued photo ID (KTP or passport) and, where applicable, proof of payment method ownership, submitted as part of the KYC process. |
| Support Communications | Records of your communications with 8kuda's customer support team, including email correspondence, live chat transcripts, and any attachments submitted as part of a support request. |
2.3 Data Generated by Platform Use:
2.4 Data Received from Third Parties:
3.1 Direct Submission. The majority of personal data 8kuda holds about you is provided by you directly — during account registration, when completing KYC verification, when making deposits or withdrawal requests, and when contacting our customer support team.
3.2 Automated Collection. When you access the 8kuda platform via a web browser or mobile device, our servers automatically collect technical and behavioural data including your IP address, browser fingerprint, and session activity. This data is collected using server-side logging, session cookies, and local storage as described in Section 9 of this Policy.
3.3 Third-Party Sources. 8kuda receives data from external service providers as part of normal platform operations — specifically from identity verification services during KYC, from payment processors during deposit and withdrawal handling, and from fraud-detection systems that cross-reference member data against known risk indicators.
3.4 No Collection from Public Social Media. 8kuda does not routinely scrape, monitor, or collect personal data from public social media profiles. If you choose to contact 8kuda via a social channel, any data you submit in that context will be handled in accordance with this Privacy Policy.
4.1 8kuda processes personal data on one or more of the following legal grounds, depending on the nature of the processing activity:
5.1 8kuda uses your personal data exclusively for the purposes set out in this section. We do not use your data in any manner that is incompatible with these stated purposes without first obtaining your explicit consent.
Marketing Communications: 8kuda may send you promotional emails and SMS notifications about new offers, seasonal bonuses tied to events like Idul Fitri or Ramadhan, and new game releases — but only if you have opted in to receive such communications during registration or subsequently via your account settings. You may opt out of marketing communications at any time without affecting your ability to use the platform.
6.1 8kuda does not sell your personal data to any third party. Data sharing is limited to the categories of recipient described below, and in each case is governed by a formal data-processing agreement or equivalent legal instrument.
6.2 Payment Processors. To process deposits and withdrawals, 8kuda shares the minimum necessary financial and identity data with licensed payment processing partners operating the Indonesian bank transfer and e-wallet infrastructure (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja). These partners are not permitted to use your data for any purpose other than executing the specific transaction.
6.3 Identity Verification Providers. KYC documents submitted by you are shared with 8kuda's appointed identity verification service provider for the sole purpose of verifying your identity and age. Verification results are returned to 8kuda and the provider's access to your raw documents is time-limited and governed by strict data retention controls.
6.4 Fraud Prevention and AML Services. 8kuda shares transaction data, IP addresses, and device fingerprints with specialist fraud prevention and AML screening services. These services cross-reference your data against proprietary risk databases to detect and prevent financial crime. Data shared for this purpose is processed under strict contractual confidentiality obligations.
6.5 Game Content Providers. Where you play games provided by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — limited session and wager data is shared with those providers to enable game functionality, RNG certification, and fair-play auditing. These providers do not receive your identity or financial data.
6.6 Regulatory and Legal Authorities. 8kuda will disclose personal data to regulators, law enforcement agencies, courts, or other governmental authorities when required to do so by applicable law, court order, or regulatory directive. We will notify you of any such disclosure where we are legally permitted to do so.
6.7 Corporate Transactions. In the event of a merger, acquisition, or sale of all or part of 8kuda's business, member data may be transferred to the acquiring entity as part of the transaction. In such circumstances, you will be notified in advance, and the acquiring entity will be required to honour the terms of this Privacy Policy.
Zero Tolerance for Unauthorised Disclosure: Any 8kuda staff member or contractor who discloses member personal data outside the authorised purposes described in this Policy is subject to immediate disciplinary action, including termination and referral to relevant authorities. Member data is treated as strictly confidential at every level of the organisation.
7.1 As an internationally operating platform, 8kuda may transfer your personal data to servers or third-party service providers located outside Indonesia. Wherever such transfers occur, 8kuda ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.
7.2 Safeguards used by 8kuda for international data transfers include: contractual clauses that impose data protection obligations on the recipient entity; use of service providers who are certified under internationally recognised security and privacy frameworks; and, where applicable, transfer impact assessments carried out prior to initiating a new cross-border data flow.
7.3 If you wish to obtain further information about the specific safeguards in place for any international transfer of your personal data, please contact us at [email protected].
8.1 8kuda retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods set out below represent our standard practice; longer retention may apply where required by a specific legal obligation.
| Data Category | Retention Period |
|---|---|
| Account registration data | For the lifetime of your account, plus 5 years following permanent account closure. |
| KYC / identity verification documents | 5 years from the date of submission, in compliance with AML record-keeping obligations. |
| Financial transaction records | 5 years from the date of each transaction, in compliance with AML and financial record-keeping requirements. |
| Betting and gaming history | 3 years from the date of each transaction, or for the lifetime of the account where required for dispute resolution purposes. |
| Customer support records | 2 years from the date of the last interaction in a support ticket. |
| Device and technical log data | 90 days, after which logs are anonymised or deleted unless a specific investigation requires their retention. |
| Marketing consent records | For the lifetime of your account or until you withdraw consent, plus 1 year thereafter as evidence of the consent record. |
8.2 Upon the expiry of the applicable retention period, 8kuda will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Where anonymisation is used, the resulting data may be retained indefinitely for aggregated statistical and analytical purposes.
9.1 8kuda uses cookies and similar technologies (including local storage and session storage) to operate the platform efficiently, maintain your login session, prevent fraud, and analyse how members use our services. We do not use third-party advertising or retargeting cookies.
9.2 The categories of cookies used by 8kuda are as follows:
9.3 Most web browsers are set to accept cookies by default. You can configure your browser to refuse all cookies or to alert you when a cookie is being set; however, disabling strictly necessary cookies will prevent you from logging in to your 8kuda account. Instructions for managing cookies are available in your browser's help documentation.
No Advertising Cookies: 8kuda does not deploy any third-party advertising networks, retargeting pixels, or social media tracking scripts on its platform. You will not see 8kuda display advertisements on external websites as a result of your activity on our platform.
10.1 As a data subject, you hold a number of rights in relation to the personal data that 8kuda processes about you. These rights are described below. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.
Identity Verification for Rights Requests: To protect the security of member data, 8kuda will ask you to verify your identity before processing any data rights request. This is a standard security measure — we will not disclose personal data to a third party who claims to be you without confirming that identity first.
11.1 The 8kuda platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC process, and all accounts are screened against the declared date of birth before withdrawal functionality is activated.
11.2 If 8kuda becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be closed immediately, all data associated with that account will be deleted (to the extent not required for legal retention purposes), and any deposited funds will be returned to the originating payment method following verification.
11.3 Parents and guardians are strongly encouraged to install and activate parental control software on devices that may be used by minors, and to ensure that their 8kuda login credentials are not accessible to anyone under 21 years of age.
21+ Only: Access to 8kuda and its services is restricted to adults aged 21 and over. If you are under 21, you must not attempt to register an account or use any of our services. Providing false date- of-birth information to circumvent age verification is a serious violation of our Terms & Conditions and may be referred to the appropriate authorities.
12.1 8kuda implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated on a regular basis to keep pace with evolving security threats.
12.2 Technical Measures currently deployed by 8kuda include:
12.3 Organisational Measures include strict access controls based on the principle of least privilege, meaning that 8kuda staff can only access member personal data to the extent required by their specific job role. All staff with access to personal data are subject to confidentiality obligations and regular data protection training.
12.4 In the event of a personal data breach that poses a risk to your rights and freedoms, 8kuda will notify affected members without undue delay and will take immediate steps to contain the breach, assess its impact, and strengthen the affected systems. We will also notify the relevant regulatory authorities as required by applicable law.
12.5 While 8kuda takes all reasonable steps to protect your data, no system can be guaranteed to be 100% secure. You also bear responsibility for maintaining the security of your own account by choosing a strong, unique password, keeping your login credentials confidential, enabling 2FA, and notifying 8kuda immediately if you suspect unauthorised access to your account.
Phishing Alert: 8kuda will never ask for your password, full bank account number, or OTP code via email, live chat, or SMS. If you receive any communication purporting to be from 8kuda that requests this information, treat it as fraudulent and report it to [email protected] immediately.
13.1 8kuda reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When a material change is made — one that affects how your personal data is collected, used, or shared in a significant way — we will provide at least seven (7) days' advance notice by posting a prominent notice on the 8kuda homepage and, where practicable, by sending a notification to the email address registered on your account.
13.2 Non-material changes — such as clarifications of existing language, corrections of typographical errors, or updates to contact details — may be made without prior notice and will take effect immediately upon publication. The "Last Updated" date at the top of this page will be revised each time any amendment is published.
13.3 Your continued use of the 8kuda platform after the effective date of any amendment to this Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree with any amended provisions, you must cease using the platform and may request account closure by contacting [email protected].
13.4 We recommend bookmarking this page and reviewing it periodically — at minimum, whenever you receive a notification of an update — to stay informed of how 8kuda manages your personal data.
14.1 If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have a concern about the way 8kuda handles your personal information, please contact our dedicated data support team using the details below. Native Indonesian-speaking agents are available around the clock for members who prefer to communicate in Bahasa Indonesia, even though the platform itself operates in English.
14.2 We aim to acknowledge all privacy-related enquiries within two (2) business hours and to resolve them fully within thirty (30) calendar days of receipt. Complex requests involving data exports or erasure across multiple systems may take up to sixty (60) days; we will inform you if this applies to your request.
Data Support Contact:
[email protected]
Subject Line for Rights Requests:
Please use "Data Rights Request" as your email subject to ensure priority routing to our data protection team.
Support Hours:
24/7 — including Indonesian public holidays. All times referenced in WIB (UTC+7).
14.3 If you are not satisfied with 8kuda's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. For members based in Indonesia, the relevant body is the Ministry of Communication and Information Technology (Kementerian Komunikasi dan Informatika — Kominfo), which oversees data protection matters under Indonesian law.
14.4 For all other legal notices addressed to 8kuda — including formal data subject access requests, notices of legal proceedings, or correspondence relating to data breaches — please email [email protected] with the subject line "Legal Notice" to ensure your correspondence reaches the appropriate team promptly.
Now that you've reviewed our Privacy Policy, you can play with confidence knowing that your personal data is handled with the highest level of care. Explore Indonesia's most trusted online betting platform today.